Your personal information matters to us. Pikobuy is committed to protecting your privacy. We will not sell or disclose your personal information to third parties without authorization, and we take reasonable measures to keep the information you provide secure and confidential.

Please read this Policy carefully before using Pikobuy. By using or continuing to use Pikobuy, you agree to this Privacy Policy.

1. Information We Collect

To provide our services, you may need to create an account and share certain details. We collect and process, among others:

• Account Information: name, contact details, email address, username, and password.
• Transaction & Payment Information: order details, payment amount and time, payment channel.
• Service Usage Information: search history, browsing records, clicks, favorites, and shopping history.
• Device & Technical Information: cookies, IP address, browser type, and other device data.

You may browse the Pikobuy website without providing personal information, but some features and services may be unavailable.

2. How We Use Your Information

Pikobuy does not sell or improperly disclose your personal information. We use the information we collect to:

• Provide and optimize services, including order processing, payments, logistics, and after-sales support.
• Send communications (email or in-product notices) about orders, parcel updates, and promotions.
• Improve user experience, including personalized recommendations and feature enhancements.
• Ensure security and compliance, and handle disputes as required by law.

If you prefer not to receive marketing messages, you can opt out anytime in your account settings.

3. Sharing and Disclosure

We may use, share, or disclose information without prior consent in the following situations:

• Legal compliance: to satisfy laws, regulations, or valid requests from courts or authorities.
• Protection of rights and safety: to safeguard public interests, property, or the lawful rights of you or other Pikobuy users.
• Service enablement: to deliver core functions or necessary services (e.g., logistics, payments, after-sales support).
• Public information: information you have made public or obtained from lawful public sources.
• De-identified data: information that has been anonymized and cannot identify you.

We may engage partners to perform limited tasks (such as logistics and payment processing) and provide only the information necessary for those tasks. Pikobuy will not provide partners with your sensitive information (such as passwords or contact details).

4. Retention and Deletion

Once you register a Pikobuy account, we retain your personal information as required by law and for legitimate business purposes.

To close your account or request deletion of your information, please contact Pikobuy Customer Support. We will process your request within a reasonable time.

5. Security

We implement reasonable and appropriate safeguards to prevent loss, leakage, misuse, or unauthorized access to your information.

Please keep your account and password secure. Pikobuy is not responsible for losses resulting from your own actions.

6. Changes to This Policy

We may update this Privacy Policy from time to time to reflect service improvements. Updates will be posted on our website/platform and take effect upon publication. We recommend checking periodically to stay informed about our privacy practices.

7. Applicable Law

We are committed to protecting your personal information and the rights set out in this Policy reflect your rights under applicable laws.

Applicable laws for the purpose of this Policy means: (a) the Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2013; (b) General Data Protection Regulation (Regulation (EU) 2016/679) ("GDPR") until such time as it might cease to apply in the UK; and (c) to the extent applicable, any legislation ratifying or otherwise adopting the GDPR in the UK, and any applicable associated or supplementary data protection laws or regulations.

We recognize that as an international business, some of our customers are resident in jurisdictions other than England and Wales. In certain circumstances, local laws of these jurisdictions, may by way of their application, afford rights to a customer in respect of the personal data that they provide to us. We anticipate that the rights set out in this Policy also provide you with such protection in relation to your personal information. Please do e-mail our Data Protection Officer at support@Pikobuy.com to discuss any additional questions you may have.