Pikobuy Privacy Policy

Your personal information is of vital importance to us. Pikobuy is committed to protecting your privacy. We will not sell or disclose your personal information to third parties without authorization, and we take reasonable measures to ensure that the information you provide is secure and confidential.

Please read this Policy carefully before using Pikobuy. Using or continuing to use Pikobuy indicates your agreement to this Privacy Policy.

1. Information We Collect

To provide our services, you may need to create an account and share certain information. The information we collect and process includes but is not limited to:

Account information: name, contact details, email address, username, and password.
Transaction and payment information: order details, payment amounts and times, payment channels.
Service usage information: search history, browsing records, clicks, favorites, and shopping history.
Device and technical information: cookies, IP address, browser type, and other device data.

You can browse the Pikobuy website without providing personal information, but certain features and services may be unavailable.

2. How We Use Your Information

Pikobuy will not sell or improperly disclose your personal information. We use the collected information to:

Provide and optimize services, including order processing, payment, logistics, and after-sales support.
Send communications about orders, parcel updates, and promotional activities (emails or in-product notifications).
Improve user experience, including personalized recommendations and feature enhancements.
Ensure security and compliance, and handle disputes in accordance with the law.

If you do not wish to receive marketing messages, you can opt out at any time in your account settings.

3. Sharing and Disclosure

In the following circumstances, we may use, share, or disclose information without prior consent:

Legal compliance: to meet laws and regulations or valid requests from courts and government agencies.
Protection of rights and safety: to protect public interests, property, or the legitimate rights and interests of you and other Pikobuy users.
Service support: to provide core functions or necessary services (such as logistics, payment, and after-sales support).
Public information: information you have made public or obtained from lawful public sources.
De-identified data: information that has been anonymized and can no longer identify you.

We may entrust partners to perform limited tasks (such as logistics and payment processing) and only provide the information necessary to perform those tasks. Pikobuy will not provide your sensitive information (such as passwords or contact details) to partners.

4. Information Retention and Deletion

Once you register a Pikobuy account, we will retain your personal information in accordance with legal requirements and legitimate business purposes.

If you need to close your account or request deletion of your information, please contact Pikobuy customer support. We will process your request within a reasonable time.

5. Security Measures

We implement reasonable and appropriate security measures to prevent information loss, leakage, misuse, or unauthorized access.

Please keep your account and password safe. Pikobuy is not liable for losses caused by your own actions.

6. Policy Changes

We may update this Privacy Policy from time to time to reflect service improvements. Updates will be posted on our website/platform and will take effect upon publication. We recommend checking regularly to stay informed about our privacy practices.

7. Applicable Law

We are committed to protecting your personal information. The rights set out in this policy reflect your rights under applicable law.

Applicable law in this policy means: (a) the Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2003; (b) the General Data Protection Regulation (EU Regulation 2016/679) ("GDPR"), until it ceases to apply in the UK; and (c) to the extent applicable, any UK legislation that approves or otherwise adopts the GDPR, and any applicable related or supplementary data protection laws or regulations.

As an international business, we recognize that some customers reside in jurisdictions outside England and Wales. In some cases, the local laws of these jurisdictions may, by virtue of their applicability, grant customers rights over the personal data they provide to us. We expect the rights set out in this policy to provide such protection for your personal information as well. If you have any further questions, please contact our Data Protection Officer at support@Pikobuy.com.