Terms of service

The Pikobuy User Registration Agreement includes

Pikobuy Service Agreement

Pikobuy Service Agreement

I. User Confirmation and Acceptance

The ownership and operation rights of the electronic services under this Agreement (referring to the services provided by www.Pikobuy.com and its mobile software and applications) belong to Pikobuy. After you agree to all registration terms and complete the entire registration process, you become an official user of Pikobuy. When you click "Agree to this Agreement", you are deemed to confirm that you have the capacity to enjoy the services provided by Pikobuy, including but not limited to purchasing-agent services, and to independently bear the resulting legal responsibilities. Unless otherwise agreed between you and Pikobuy, this Agreement is binding on you and Pikobuy and remains permanently valid.

II. Services Pikobuy Provides to You

1. Parcel Forwarding and Purchasing-Agent Service Policy

(1) Pikobuy Product Search and Display Services

To facilitate your communication with sellers on platforms such as Taobao and 1688 when purchasing products, Pikobuy displays sales and shopping links from sellers on platforms such as Taobao and 1688, so that you can search for products directly through the links and visit the corresponding product detail pages or websites to learn more about the products or communicate with sellers. Pikobuy has no actual sales function and is not an actual seller or sales platform. Pikobuy does not have the function of actually selling products and is not an actual sales entity or sales platform.

(2) Purchasing-Agent and Parcel Forwarding Services

Purchasing-agent services: All purchasing-agent services under this Agreement are provided to you independently by third-party purchasers. Currently, third-party purchasers provide you with services free of charge. However, you need to pay in advance for the products required for the purchase.

However, if you entrust a purchasing agent to purchase products from third-party merchants on your behalf, you need to pay Pikobuy the cost of the products required for the purchase. Specifically, this means the purchase price of the products you choose to have purchased and the logistics costs (the actual calculation may differ slightly due to exchange rate fluctuations and settlement times).

You agree that Pikobuy may directly add the necessary service fee when you confirm payment for the purchased products. Failure to pay the platform service fee at the same time will result in your purchasing order not being generated or confirmed.

Parcel forwarding: If the products in your purchasing order involve cross-border shipping, Pikobuy will recommend third-party logistics providers to you. You are responsible for choosing the logistics provider yourself, which will provide services to you independently. You need to pay the shipping fee to the logistics provider and the platform service fee to Pikobuy. The platform service fee is calculated at 8% of the shipping fee (the actual calculation may differ slightly due to exchange rate fluctuations and settlement times).

You agree that Pikobuy may directly add the platform service fee when you confirm payment of the shipping fee. Failure to pay the platform service fee at the same time will result in your shipping order not being generated or confirmed. Pikobuy is not responsible for any customs penalties, delivery delays, damage, or loss occurring during international parcel transportation. All risks must be assessed and borne by you.

If a problem occurs with a parcel, you may authorize Pikobuy to act as a communication agent to negotiate a claim with the third-party logistics provider. Disputes between users and third-party logistics providers are unrelated to Pikobuy. All compensation-related matters are subject to the standards of the third-party logistics provider. Pikobuy bears no responsibility for this, nor any joint liability.

(3) Disclaimer for Product Purchasing and Parcel Forwarding

To ensure the smooth arrival of your purchased products, Pikobuy may appropriately handle the arrived products. Some merchants on certain purchasing platforms may engage in illegal business practices. Pikobuy cannot review the information of purchasing platforms/merchants/products and/or services one by one, nor can it review and verify the quality, safety, legality, authenticity, and accuracy of the purchasing platforms/merchants/products and/or services involved in transactions. Please purchase with caution.

(4) 5-Day No-Questions-Asked Return/Exchange Policy

You must understand that Pikobuy provides commissioned purchasing-agent services, not online product sales. The "Interim Measures for Seven-Day No-Questions-Asked Returns of Online Shopping Products" do not apply. Products purchased by Pikobuy on your behalf may be returned or exchanged without reason within 5 days (subject to actual circumstances). You must understand and confirm that this return/exchange service can only be enjoyed free of charge once within 30 days. Otherwise, subsequent returns/exchanges may incur certain fees, and some orders may not be eligible for return or exchange.

(5) Parcel Forwarding Agreement and Acceptance Rules

You are responsible for understanding internationally prohibited items and the relevant laws and regulations. Pikobuy may sign for and inspect parcels on your behalf in accordance with the parcel forwarding and return receipt rules, accept parcels that meet the requirements, and perform subsequent related operations.

(6) Domestic Returns and International Returns

Due to the particularities of international logistics, some parcels may be marked by the customs of the sending country as "failed domestic security inspection". In such cases, Pikobuy can arrange free reshipment after your parcel is returned. If your parcel has already been sent overseas and is returned due to reasons such as failing international security inspection, no one signing for it, an incorrect or incomplete address, or delivery failure, you will need to bear the cost of reshipment.

Domestic returns under this Agreement apply only to mainland China.

(7) Delayed Delivery Insurance and Compensation

A parcel is considered delayed if it exceeds the transit time of the insured shipping route published by the platform, counting from the date it is handed over to the third-party carrier. For compensation for delayed delivery, after the recipient applies for compensation, Pikobuy may negotiate with the relevant third-party logistics provider. The compensation may be refunded to the customer account of the international parcel, provided that no compensation will be paid for delays caused by actions, decisions, or orders of government and judicial authorities (such as customs), weather, traffic control, strikes, changes in regulatory policies, terrorist incidents, violent crimes such as robbery and looting, war, and other force majeure factors.

(8) Parcel Insurance and Compensation

If your parcel is lost and you purchased parcel insurance when submitting the order, the insurance company may provide corresponding compensation based on your insured amount. You should understand that if the parcel contains internationally prohibited items or is lost due to specific factors (see the insurance terms for details), you must bear full responsibility for the loss of the parcel.

Please make sure you have read the relevant terms in detail.

(9) Signing for Parcels

Normally confirming receipt of a parcel marks the end of the entire shipping process. You should carefully check the outer packaging when signing for it. If any related issues arise after signing, please contact customer service immediately.

(10) After-Sales Service

We recommend that you confirm receipt on the website after receiving your parcel. If needed, you may apply for after-sales service within the validity period of the after-sales service. Otherwise, after-sales service will no longer be provided once this period expires. The valid after-sales period is calculated based on the number of delivery days and the time of confirming receipt.

(11) Worry-Free Compensation Policy

Before using the services under this Agreement, you should understand the relevant rules of all businesses and services provided by Pikobuy, and fully understand and confirm all your rights and obligations under this Agreement.

(12) Compensation Disclaimer

Pikobuy is committed to providing you with international online shopping services. In the following special circumstances, you are deemed to agree to and authorize Pikobuy to proceed with subsequent operations. If you have any questions, please contact customer service for verification when submitting your order.

If your order involves the risks listed in the above clauses, you are deemed to have read and accepted them. Please read carefully. Pikobuy reserves the right of final interpretation.

Pikobuy assumes no responsibility for the loss, shortage, damage, or delay of mail during delivery caused by reasons not attributable to Pikobuy, as follows:

• Equivalent circumstances caused by force majeure events (except insured-value mail);
• The mailed items violate restriction and prohibition regulations and have been confiscated or otherwise disposed of by the competent authorities in accordance with the law;
• The mail was delivered with intact packaging, unopened and not reduced in weight, but the contents were short or damaged;
• The receipt was signed by the recipient;
• The mail was lost or delayed due to reasons attributable to the user or to the items contained;
• The user made no inquiry or claim from the date of delivery of the mail until the expiry of the inquiry period;
• The international mail was detained, confiscated, or destroyed by the competent authorities of the destination country or a transit country in accordance with its national laws;
• Other circumstances caused by reasons not attributable to Pikobuy.

Notes on Prohibited Mailing Items

Prohibited mailing items include:

• Items whose circulation and mailing are prohibited by national laws and regulations;
• Explosive, flammable, corrosive, radioactive, toxic, and dangerous items;
• Reactionary newspapers, books, propaganda materials, or obscene items;
• All types of currency;
• Items that may endanger public health;
• Perishable items;
• Any live animals (except bees, silkworms, and leeches whose packaging ensures transportation safety and staff safety);
• Improperly packaged items of this kind that may endanger personal safety or contaminate or damage mail or other mail equipment;
• All other items unsuitable for mailing conditions.

Postal practice prohibits delivery in the following cases:

• Items that, by their nature or packaging, may or are suspected of harming postal service personnel or damaging mail or postal equipment;
• Items sealed with metal buckles with sharp edges that may interfere with mail processing equipment;
• All types of firearms, ammunition, explosives, flammable items, corrosive items, radioactive elements and containers, highly toxic items, narcotics, biochemical products, and infectious items;
• All types of publications, propaganda materials, and printed matter that endanger social security and stability or are obscene;
• All types of items that may endanger public health;
• Documents or items whose import or circulation is prohibited by the other party;
• Other items prohibited by customs authorities in addition to the above.
• Items prohibited from mailing under the postal regulations of the Taiwan region.

Items that, by their nature or packaging, may or are suspected of harming postal service personnel or damaging mail or postal equipment:

• Items sealed with metal buckles with sharp edges that may interfere with mail processing equipment;
• Flammable, explosive, or other dangerous items, except fragile biological materials packaged by one registered institution and sent to another registered institution with the permission of the competent authorities;
• Live animals (except bees, silkworms, leeches, or parasites) or insects sent by one registered institution to another registered institution for pest control;
• Radioactive items;
• Opium, morphine, and other narcotic items, excluding shipping documents, except those issued by the competent authorities, or certified by evidence issued by the competent judicial or police authorities, insured or declared for value, or permitted by the competent authorities, insured, and used for medical or scientific research;
• Obscene or indecent documents or items delivered by registered mail or parcel, except those certified by evidence issued by the competent judicial or police authorities;
• Documents or items whose import is prohibited by the competent authorities of the country of delivery;
• Documents or items whose sale or manufacture is prohibited by the competent authorities of the Taiwan region, except those certified by evidence issued by the competent judicial or police authorities and delivered by registered mail or parcel;
• Lottery tickets and their promotional leaflets, except those certified by evidence issued by the competent judicial or police authorities and delivered by registered mail or parcel;
• Other prohibited items stipulated by laws and regulations.

Under no circumstances shall Pikobuy be liable for indirect losses or unrealized benefits.

2. 1688 Purchasing-Agent Service Rules

The purchasing-agent services under this Agreement are provided by third-party procurement companies to assist you in purchasing the products you specify from 1688 sellers. Pikobuy does not guarantee the quality of 1688 products and does not provide precise inventory services. Only limited sample services and limited after-sales services are provided. Please select products carefully and bear the risks yourself. For guaranteed procurement, you may use Pikobuy's expert purchasing-agent service.

III. Notes on International Logistics Restrictions

Products purchased in China must comply with the laws and regulations of the People's Republic of China (hereinafter referred to as the "PRC") and be permitted for export. You understand and confirm that, due to differences in customs policies among countries, some countries or regions are more sensitive to special products. Such products have a slightly higher probability of being confiscated when entering local customs. Pikobuy is not responsible for products being confiscated, destroyed, or detained by the customs at the place of receipt due to the above reasons.

Customs inspections of parcels are basically conducted by random sampling. If customs considers your parcel special (e.g., oversized, overweight, or containing sensitive items), customs will proactively contact the recipient to request invoices or customs clearance documents. Please ask the commissioned purchasing agent to cooperate in fulfilling customs information disclosure obligations. Pikobuy makes no promises or guarantees regarding customs clearance.

Please read carefully:

• I. Items Restricted from Entry into and Exit from the People's Republic of China
• 2. Mailing Restrictions — Scope of Products for Purchasing-Agent and Forwarding Services
• 3. Mailing Restrictions — Scope of Purchasing-Agent and Transit Inspection
• 4. Customs Inspection

IV. Agreement Updates and Users' Maintenance Obligations

Legal Notice and Privacy Policy

Pikobuy attaches great importance to the protection of user privacy and personal information. When you use our products or services, we may also collect and use information related to you. Through this Privacy Policy, we explain how we collect, use, store, share, and transfer this information when you use our products or services, as well as the ways we provide you to access, update, delete, and protect this information, including but not limited to synchronously transferring your platform account ID and Pikobuy website operation behavior to shopping platform partners such as Taobao and 1688. The specific terms of the privacy policy are subject to Pikobuy's "Pikobuy User Privacy Policy".

Company Name: Hongkong Niuniubox Technology Co., LTD